Refund policy
🎈 Hip Hop Heliums Return Policy
At Hip Hop Heliums, we’re all about bringing the vibe to every celebration. Because of the nature of our products, we keep things simple and transparent when it comes to returns.
🚫 All Sales Are Final on Balloons
All balloon purchases are final sale. Due to handling, inflation, and hygiene standards, we are unable to accept returns or exchanges on any balloon items.
🔥 Discounted & Sale Items
All discounted, promotional, or sale merchandise is also final sale and cannot be returned or exchanged.
📦 Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, we’ve got you covered. Please contact us within 24 hours of delivery at: info@hiphopheliums.com with your order number and photos of the issue.
We’ll make it right as quickly as possible.
❗ Order Accuracy
Please double-check all order details (sizes, colors, quantities, and customization) before completing your purchase. Once an order is placed, it cannot be modified or canceled.
💬 Need Help?
If you have any questions before placing your order, feel free to reach out—we’re here to help you get exactly what you need to keep your party lit.